Created May 21, 2020


Registered Massage Therapists are directed under the legislation of the government of British Columbia, as well as the College of Massage Therapists of British Columbia (CMTBC) to mitigate risk by creating a critically thought out plan to return to clinical practice. This plan was created with required guidelines approved by both governing bodies and the recommended practice guidelines provided by the Registered Massage Therapists Association of BC (RMTBC). This plan will change and be updated as the requirements provided by these parties change. The overall aim of this plan and resulting protocols is to reduce the risk of exposure to coronavirus and potential coronavirus transmission, for both patients and RMT within our clinical setting, by outlining:


• Required ongoing self-assessment for signs of COVID - 19 related illness in both the patient

and therapist.

• Physical Distancing measures for all non-treatment interactions.

• Hand hygiene requirements

• Avoidance of face touching

• Enhanced cleaning protocols

• Appropriate use of Personal Protective Equipment (PPE)

• Professional Obligations with respect to informed consent & liability insurance


1.0 Self-Assess for symptoms and return when healthy: For patients and Crystal Stauch, RMT


1.1 A notice of new procedures, including provisions made for Personal protective Equipment (PPE), that have been implemented due to COVID-19, will be available at There will also be this website reference on the online booking site at  and in email communication. Patients either book appointments via the online booking system or by email and, therefore, will be considered informed about the new procedures.

1.2 Patients understand that a specific COVID-19 screening will be required at every appointment. A COVID-19 Patient Release of Liability and Waiver will be required before treatment, and states:

I confirm my understanding of the following regarding COVID-19 and the risks associated with massage therapy treatment:

  1. The novel coronavirus causes the disease known as COVID-19, which is contagious and presents a risk of exposure anywhere that people are present. Scientific and public knowledge regarding the novel coronavirus/COVID-19 and associated risks is still developing and any current recommendations or understanding of the disease may change over time.

  2. COVID-19 may have a long incubation period during which carriers of the virus may not show symptoms and still be contagious.

  3. In some cases, COVID-19 can lead to severe illness and death.

  4. The nature of massage therapy treatments makes it impossible to comply with the British Columbia Provincial Health Officer’s current social distancing recommendations of maintaining a distance of 2 meters (6 feet) between persons.

  5. Even if steps are taken to reduce the risk to me, I understand that it is not possible to eliminate the risk of transmission of the novel coronavirus/COVID-19 during massage therapy treatment and during my time at Relax Restore Rebalance Massage Therapy. I understand that there is some risk of contracting the novel coronavirus/COVID-19 as a result of my attendance for massage therapy treatment.

I confirm my understanding that I am under no obligation to sign this Release of Liability, and that I am free to decline to sign the Release of Liability at any time. There will be no penalty for cancellation of my associated massage therapy appointment if I decide not to sign the Release of Liability and do not proceed with treatment as a result.

In entering into this Release of Liability, I am not relying on any oral or written representations or statements made by Crystal Stauch with respect to the risks of transmission of the novel coronavirus/COVID-19, other than what is written in this Release of Liability.

I confirm that I sign this Release of Liability voluntarily and that I am at least eighteen (18) years of age.

I confirm that by signing this Release of Liability, I understand the risk that I could be exposed to or infected with the novel coronavirus/COVID-19 and that this may include, and is not limited to, exposure or infection as the result of actions, omissions, and/or negligence of others, howsoever caused, including other patients, Crystal Stauch, and Relax Restore Rebalance Massage Therapy.

I agree to waive any and all claims that I have or may in the future have against Crystal Stauch & Relax Restore Rebalance Massage Therapy, arising out of or in any way related to transmission of or contact with the novel coronavirus/COVID-19 as a result of my attendance for massage therapy treatment.



1.3 Crystal Stauch, RMT will use the BC COVID-19 Symptom Self-Assessment Tool herself on treatment days and will cancel appointments if experiencing COVID-19 symptoms and will immediately call public health at 8-1-1 and/or her family physician for further direction and testing. 


      (a) If testing is positive, patients will be informed and Crystal Stauch, RMT will not return to practice          until cleared by a public health official, AND the fever is gone without medication, AND she is                    feeling better, AND not before 10 days beyond the onset of symptoms.


      (b) If her spouse, housemate, or any other close contact becomes ill, she will cancel appointments            and only return to practice once receiving clearance to return from a public health official.


1.4 One day prior to your appointment, you will be emailed a clinical survey that needs to be completed, thoroughly and honestly. This will be added to your medical records chart at Relax Restore Rebalance Massage Therapy. The survey will instruct you that you may keep your appointment or to cancel your appointment immediately (no cancellation fee will be charged) and contact 8-1-1 or your family physician for further instruction.


1.5 If you are a patient with greater risk/a higher risk profile/ a weakened immune system, please seek alternatives for care at this time.  Massage Therapy treatment will only be provided when both therapist and patient agree that the benefits of massage therapy outweigh the risk to the patient, which includes possible transmission of the virus that causes COVID-19.     


1.6 Patients who are health care workers (HCW) and who have been exposed to patients with COVID-19 or patients with symptoms of COVID-19: Please consult the risk assessment tool offered here:  BCCDC’s Exposures and return to work for health care workers. If you fall into the No Risk category, you may book your treatment. This risk assesment tool will be preformed upon arrival as well.


1.7 Patients who develop even mild illness or symptoms should cancel booked appointments immediately, even without notice (no cancelation fee will be charged).  Please also cancel if someone in your household is experiencing any possible COVID-19 symptoms.


1.8 Patients will not be charged a cancellation fee if they cancel due to illness during the COVID-19 Pandemic.




1.9 The patient understands that at the first massage therapy treatment back, after the cessation of massage therapy due to COVID-19 pandemic, there will be an informed consent discussion. The informed consent discussion will address the fact that there is always a risk of transmission of the coronavirus from the clinic space, from Crystal Stauch, and during massage therapy treatment, and that the RMT has done everything she can to minimize the risk.


1.10 At every appointment, the patient will be required to complete a COVID-19 screening survey. Any questions the patient has, are encouraged to be asked.  If patient does not agree to sign this form, they will cancel their appointment with no cancelation fee charged.


1.11 The RMT will cancel treatment if patient does not meet the pre-screening criteria.


1.12 The patient will cancel the treatment, at any point, (with no cancelation fee charged) if they do not feel safe, in any way, at the clinic or receiving treatment for any reason.

2.0 Physical Distancing           




2.1 The clinic area is small, including reception. RMT and patient will try to keep as much space as possible between them at all times.  Physical distancing is not possible in the reception room. 


2.2 Patient must arrive unaccompanied.


2.3 Patients are required to have all forms complete before entering the clinic.


2.4 Signage will be placed at the front door asking patient to not enter the clinic if they have any of the signs, symptoms, or travel risks associated with COVID-19


2.5 Patient may enter clinic once survey is complete, and the door is unlocked. If the door is still locked, I am still preparing for you. The chairs in reception have been removed.


2.6 Patient will not touch anything unnecessarily.




2.7 It is not possible to maintain physical distancing in the treatment room




2.8 All contact points in the washroom will be cleaned and disinfected after every patient use. The washroom has been equipped with a touchless soap dispenser, touchless paper towel dispenser and foot pedal trash can.


2.9 Hand washing protocols are posted in washroom.


3.0 Hand Hygiene




3.1 Patient uses hand sanatizer or washes hands upon entry with soap and water for at least 20 seconds, followed by thorough drying – must be done on arrival into and departure from the clinic.


3.2 RMT will wash hands often and when required, using soap and water for a minimum of 20 seconds each time.


3.3 Hand-washing protocols are posted visibly in reception area and at sinks.


3.4 A wireless point of sale system with tap feature will be used for payment, or patient may e-transfer before arriving at clinic. Receipt is emailed to patient. 



3.5 The RMT will open/close the door before, during, and after the treatment as required for her to enter and exit, as needed, using a tissue barrier, and washing hands as appropriate.


3.6 Hand sanitizer and tissues will be made available in the treatment room for RMT and patient use.


3.7 At any time, the patient may ask the therapist to sanitize her hands, any object or surface.


3.8 Therapist and patient must wash hands before and after the treatment.

4.0 Face Touching Avoidance – e.g., avoid touching eyes, mouth, nose


4.1 The reason for ‘no face touching’ is that coronavirus can be spread by touch if a person has used their hand/s to cover a cough or sneeze.


4.2 Tissues will be available in reception, treatment room and washroom.  Please use these tissues if you have an itch that needs to be addressed. RMT will do the same.


4.3 During treatment, the therapist will wear a cloth mask that will be changed between treatments. Hands will be sanitized before and after touching a mask.


4.4 Patients will have the choice of wearing a mask. It is recommended but not mandatory. Options are: bringing their own unworn, unused mask, or being provided a cloth mask or paper mask upon arrival.  If you wear a mask, you must sanitize your hands before and after touching a mask.


4.5 Inter-oral TMJ treatments will not be practiced at this time.

5.0 Enhanced Cleaning


5.1 Visibly soiled surfaces will be cleaned, followed by disinfection.

5.2 All high-touch surfaces will be cleaned and disinfected in between patients, regardless of appearance. This includes tablet, chairs, massage table, surface below face cradle, oil bottle, treatment tools, handles, door handles, faucets, electronic device keyboards and mice, point of sale device, desk surface.


5.3 Cleaning and disinfecting with be done with approved hard-surface disinfectants listed and approved here:


5.4 All clutter, decorations and items that cannot be washed, wiped, or sanitized will be removed from reception, washroom, and treatment spaces.


5.5 All items that are not being used for the treatment, will not be in the treatment room.


5.6 Linens (including blankets) are single use only and are then laundered in hot soapy water.


5.7 At any time, the patient may ask the therapist to sanitize her hands, any object or surface


5.8 Thermophores will be covered with a sanitizable cover and the bottom table warmer will be below a sanitized vinyl table cover.


5.9 A Cleaning and Disinfectants for Clinic Settings poster from the BC Centre for Disease Control will be posted in reception area, washroom, and, treatment room.


5.10 Patient may keep their personal belongings on the chair, hook and/or table during their treatment.


6.0 Personal Protective Equipment (PPE)


6.1 During treatment, the therapist will wear a cloth mask that will be changed between treatments.


6.2 Gloves will be worn in the case that the therapist or patient has open injuries or cuts. The patient may also request the RMT wears gloves during their treatment.


6.3 Patients are recommended, but not required to wear a mask. If patients choose to wear a mask, they may bring their own unworn, unused mask, or be provided a clean laundered cloth mask or a paper mask upon arrival. 


6.4 When donning and doffing a mask these protocols will be used: wash hands with soap and water or sanitize using an alcohol-based hand rub, prior to putting on a mask, prior to taking off a mask, and after disposing of a mask in the garbage.


6.5 Patients may request the RMT enhance either the patients’ PPE or the therapists’ PPE, at any time. Stock on hand will be: gloves, face masks, safety goggles, and fresh clothing for therapist. Proper donning and doffing will be used for all requested items.

7.0 Professional Obligations


7.1 Crystal Stauch, RMT carries professional liability insurance through Wilson M. Beck as provided through the Registered Massage Therapist Association of BC.


      (a) Crystal Stauch, RMT is following the health and safety guidelines outlined by the College of                  Massage Therapists of British Columbia and the Provincial Health Officer and the Registered                    Massage Therapists Association of BC. She is taking all reasonable precautions to clean and                      disinfect the clinic and all the surfaces within the treatment room.


      (b) No guarantees have been made by the therapist, that the patient may not come in contact with            COVID-19 virus at or during an appointment.

7.2 There is NO duty or obligation for Crystal Stauch, RMT to return to practice:


      (a) A return to practice protocol does not require RMTs to engage in practice if they individually                assess the risk of practice as one they are not prepared to take.  


      (b) The decision to return to practice is a matter of individual judgment and requires following the            guidance of CMTBC and governmental authorities


7.3 In the Event That a Patient Tests Positive for Covid-19 Having Been to a Massage Therapy Appointment within the 14-days Prior to Onset of Symptoms


      (a) The patient will contact the therapist and inform her of positive test results and possible                        transmission of the virus immediately.


      (b) The therapist will immediately self-isolate.


      (c) The therapist will call public health at 8-1-1 to report the possible transmission and act on                      direction of Provincial Health.


7.4 In the event that a patient alleges they caught COVID-19 from the RMT:


      (a) The RMT must immediately call public health at 8-1-1 and report the alleged transmission,                    providing both the RMT’s name and the name and contact information of the patient. The patient            must agree to the release of this information to receive treatment.


      (b) The RMT must not provide any further massage therapy treatment to anyone until public health            has investigated and has provided direction.


      (c) The RMT must immediately self-isolate until the matter has been investigated and public health            direction has been provided.


7.5 In the event that Crystal Stauch, RMT catches COVID-19 or displays symptoms of COVID-19                        and/or exhibits signs of respiratory illness, including cough, runny nose or fever:


      (a) The RMT must immediately call public health at 8-1-1 and follow their direction.


      (b) The RMT will not provide any further massage therapy treatment to anyone until public health              has provided direction.


      (c) The RMT must immediately self-isolate until public health direction has been provided.


      (d) If the testing is positive, patients will be informed and the RMT will not return to practice until              cleared by a public health official AND the fever is gone without medication AND she is feeling                 better AND not before 10 days beyond the onset of symptoms


7.6 In the event that Crystal Stauch comes into close contact with someone becomes ill


      (a) If her spouse, housemate, or any other close contact becomes ill, she will cancel appointments              and only return to practice once cleared from a public health official.


7.7 What about asymptomatic spreaders?


       (a) This is an unavoidable risk of practice/treatment until there is either an effective treatment or an           effective vaccine against COVID-19.


7.8 RMTs have a professional obligation to obtain informed consent to treatment, consistent with CMTBC’s Consent Standard of Practice.


      (a) In the current environment of COVID-19 risk, informed consent requires that the patient be                    informed that:

            1. any massage therapy treatment involves some risk of COVID-19 transmission;

            2. the RMT is following a protocol to reduce or mitigate risk, but that risk cannot be reduced to                  zero;

            3. the patient consents to treatment despite some risk; and

            4. the RMT documents the patient’s consent.

Relax Restore Rebalance Massage Therapy

  • facebook
  • googlePlaces

2148 Lark Crescent, Nanaimo, BC V9S 5J8, Canada

©2016 by Relax Restore Rebalance Massage Therapy